7 Best Missive Alternatives in 2025: For Email Collaboration
Missive blends email and teamwork well, but there are other tools offering unique spins on shared inboxes, chat, and task workflows. We break down the best alternatives—whether you’re after tighter integrations, better UX, or simpler team comms.
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Missive isn't the only alternative on the market in the customer support space.
There are lots more.
Whilst it is an incredibly popular tool and one with amazing level of customization for those teams looking for building their perfect set-up.
There are options to consider and we've distilled the best Missive alternative out there. From Front to Zendesk, these tools can be used for customer support for better managing the tickets coming and assigning them, as well as being a rigid base for your email tickets, personally & at work.
How we picked these Missive alternatives?
We wanted to narrow our search based on the followed vetted criteria:
Reliable Tool - There would be nothing worse than setting you up on a customer support ticket system with a lack of reliability.
Customization - Missive did customization well, so let's find something with good levels of adaptation to your team.
1. Front
Best for Support Tickets
Front does a wonderful job at handling your customer support tickets. It is one of the more well-known Missive alternatives. Many people credit Front with a more attractive look and feel than Missive.
Front is also investing a lot in the AI intelligence management so that you can keep track of tickets from your website and answer tickets with the need for you to be there. This is something that many customer support tools tend to be pushing towards, but Front has had good progress with as part of their experience.
2. Hiver
Great for Google Workspace Teams
Many people like Hiver for the fact that it feels and acts like Google Workspace, but with superpowers.
For many teams, they don't want to learn something new and Missive could have been that for your team. Hiver layers over the top of the tool and allows you to get started instantly. It's easy to use and is built into the Google Workspace experience for just getting started in the browser, with no downloads needed.
3. Help Scout
Professional Email Support
Help Scout is a well known tool for shared inbox management.
It helps your team to manage collaboratively inside of the inbox and has over 80 integrations. Many teams like how easy it is to use and comes with easy to use mobile apps. The tool is reliable too.
4. Gmelius
Best Hiver Alternative
Gmelius is super similar to Hiver, and hinted by the name helps to use it with Google Workspace.
It is a popular tool that many people use to share their inbox, but helps to better manage it as a `CRM tool. Doubling up like this helps to keep everyone on the same page.
5. Zendesk
Best for Live Chat
Zendesk is a popular customer service and thrives with their website messaging plug-ins that you see all over the web. This tool allows you to take more weight off your inbox by allowing you to plug into your website, much like Missive, and take emails off your plate.
6. Superhuman
Best for Sales
Superhuman has added a lot of help desk type features in the last 6 months, allowing you to use AI to capture emails and allocate them to other people within your team. A lot of people like to use this and better organize the right email to the right person. Great for conversations.
7. Zoho Desk
Best for Reliability
Zoho Deck is a reliable one that teams go-to as it connects well if you already use any of the Zoho suite of tools. Well worth a consideration if some of your team already use some form of Zoho in your team.
Many people go to Zoho as it is a reliable tool that is built well and remains fairly cost effective compared to tools like Missive.
