1. Front

Popular with Customer Support

The first on our list is Front, which has been around for some time.

It is an all-in-one email software that allows you to manage your inbox as a team. This can include the likes of SMS, live chat, Twitter, and much more, operating as an email, chat, SMS, CRM, voice, and more than 80 other integrations inside of one platform in an attempt to make this software easily accessible for everyone on the team.

This can range from managing an email that comes in and being able to send it to the right person, centralizing all channels as a team, and assigning clear ownership, which is really helpful when you’re getting started. It’s a great way to interact with customers, allowing you to collaborate and leave context together, as well as share a draft before others send them. There are also great ways to set up workflows with the integrations to better improve visibility and improve team performance as they collaborate together.

According to the website, there are over 8,500 people that use it, and a wide variety of different software that you can integrate with it, like Instagram, Twilio, and many more, that can help you to bring all of those communication threads into one location. This is more of a customer email ticketing experience and can help you and your team to collaborate better and unify them all in one location as well as to make sure that the CRM side of things is managed and you keep your customers happy over time.

You can plug in a wide variety of accounts, and it’s more of a team experience, but you can use it as an individual. There were over 3000 businesses using Front overall, and it very simply allows you to assign tasks inside of your email and collaborate on upcoming emails that are from a wide variety of sites.

5 Best Shared Inbox Tools in 2025

5 Best Shared Inbox Tools in 2025