Front Review

Top Features, Pricing & User Reviews

Front is a platform for keeping customers happy by centralizing and streamlining communication, teamwork, knowledge management, and analytics:

What is Front?

Front is an all-in-one communication platform for teams to work together in one space and communicate effectively with customers. Front will automatically send messages from customers to the right person, eliminating the need for someone to keep forwarding messages to different departments and teams.

How Front works?

Front also gives a space to save customer information and data to help with any queries or knowledge the team needs when communicating with this customer. Teams can then manage data and analytics to manage performance and measure customer happiness.

Overall, Front is a place for teams to work together when communicating with customers. It creates a fast and straightforward way to keep the businesses running smoothly.

Front Top Features

Here are some of Front's best features for communication and customer happiness.

• Automation - Front will automatically send messages to the right person. This saves time and reduces email clutter since the right team can address the customer immediately. There is no need for manually forwarding messages.

• Customer history—When talking with a customer, all of their data will show up around the conversation, making it easy to remember and address any issues or questions without having them repeat anything.

• Analytics - Use data and analytics to measure how well the team is working when it comes to talking with customers. See how fast the team responds, how many messages are sent and more. You can then make tweaks and changes.

Front Best For

Front is best for customer-forward teams and businesses, the people who deal with customer queries, questions, or problems. Front helps create a space that makes sense and is easy to use.